The Nigeria Civil Aviation Authority (NCAA) on Wednesday engaged domestic airline operators in Abuja over growing complaints of flight disruptions and the rising incidence of unruly passenger behaviour.
The parley, convened by the regulatory authority, focused on improving service delivery, enforcing safety protocols, and addressing the strained relationship between passengers and airlines.
Industry sources said the NCAA raised concerns about delayed flights, poor handling of refunds and compensation claims, as well as the attitude of some airline staff towards customers. The meeting also reviewed the enforcement of mobile phone switch-off directives during flights and the protection of cabin crew against hostile passengers.
According to officials present, the discussions are aimed at restoring passenger confidence in the sector and ensuring compliance with international aviation standards.
A source at the meeting disclosed that the NCAA stressed the need for operators to improve operational efficiency, while assuring passengers of prompt intervention whenever their rights are breached.
