Amid the controversies surrounding the 2025 Unified Tertiary Matriculation Examination (UTME), the Joint Admissions and Matriculation Board (JAMB) has begun reviewing its processes following a surge in complaints from candidates across the country.
JAMB’s spokesperson, Fabian Benjamin, confirmed this development in a statement on Monday, noting that the Board had received an unusually high volume of complaints regarding discrepancies in candidates’ scores.
This response comes after widespread reports of poor performance in the recently concluded UTME.
How to Submit Complaints to JAMB:
JAMB has outlined the official steps for candidates wishing to file complaints about their results:
1. Visit the JAMB Support Portal: Navigate to https://www.jamb.gov.ng/support.
2. Create a Support Ticket: Click on “Create Support Ticket.”
3. Specify Your Role: Indicate whether you are a JAMB candidate or filing a complaint on behalf of someone else.
4. Fill Out the Form: Complete the required information and click Send. Ensure you use a valid email address and note your Transaction ID for reference.
5. Await Notification: JAMB will send an email once your complaint is reviewed and a response is available.
6. Track Responses Online: You can monitor the status of your complaint directly on the JAMB support portal.
Candidates are advised that there is no need to visit JAMB Headquarters or state offices to lodge complaints, as all issues can be resolved online through the support portal.
